Terms and Conditions
1. THESE TERMS
1.1 WHAT THESE TERMS COVER. These are the terms and conditions on the products we supply to you.
1.2 WHY YOU SHOULD READ THEM. Please read these terms and conditions carefully before you submit your order to us. These terms tell us who we are, how we provide products to you, how you and we change or end the contact, what to do if there is a problem and any other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
WHO WE ARE. We are Global Slide and Fold, trading as Global Building Supplies UK LTD. Our registered office is Unit 156 Avenue B Thorp Arch Estate, Wetherby, Leeds, LS23 7BJ.
HOW TO CONTACT US. You can contact us by telephoning our office on +44 (0) 193 784 4478 or by sending an email to [email protected] .
2.1 IF WE NEED TO CONTACT YOU. If we need to get in touch with you, we will do so by telephone or by writing to you at the email address you provided to us in your order.
3. OUR CONTACT WITH YOU
3.1 HOW WE WILL ACCEPT YOUR ORDER. Our acceptance of your order will take place after we have carried out a site survey of the installation site and we will tell you that we are able to supply and install the products for you (supply only where you are making our own arrangements for installation) and agreed the price. We will then provide you with a confirmation of the order. If we are unable to accept your order in any way we will let you know.
4. OUR PRODUCTS
4.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES. Images shown on our website and other marketing material are for illustrative purposes only and do not form part of our agreement. We cannot guarantee they will reflect the colour of the products that will be delivered to you. We have made every effort to display the colours accurately however we cannot guarantee that a device's display of colours accurately reflects the colour of the products. Changes in lighting will affect how our products appear. Your images may vary slightly from those images. Please don't hesitate to ask for colour swatches!
4.2 MAKING SURE YOUR MEASUREMENTS ARE CORRECT. (Supply only). If we are making the products to the measurements, you have given us you are responsible for ensuring the measurements are correct. We highly recommend that you allow one of our surveyors to inspect your property to confirm measurements and specification of the products and that you use our in-house installation service which we provide. We do not accept liability for any faults caused by any errors if you have undertaken any installation yourself. You will be liable for any costs arising from you providing us with incorrect measurements or specifications.
5. QUALITY OF OUR PRODUCTS
5.1 We give the following guarantees on our products:
a) Aluminium Products – Aluminium frames are guaranteed against distortion and joint failure for 25 years from the date of delivery/installation.
b) Glass- Glass sealed units are guaranteed for 10 years against failure of seals (i.e misting between panes). Uni-blinds will only be subject to a 5-year guarantee. When replacing glass units under guarantee we will do so on a like to like basis. If an exact replacement is no longer available, then we will supply the nearest equivalent available. Due to natural coatings changing from time to time there may be some colour or shade variations.
c) Pane inserts will be covered by a 5-year guarantee. These will need to be cleaned frequently with warm soapy water (washing up liquid is suitable) and wipe dry softly with a soft cloth.
d) Stainless steel products are guaranteed for 10 years providing you clean and maintain them in accordance with our recommendations.
e) Our guarantee does not cover the cost of specialist handling or lifting equipment needed to replace products under guarantee.
f) Powder coating- Our powder coated products (excluding pressings/trims) are guaranteed for a period of 10 years for paintwork. This is against fading or corrosion. Please see 5 (I) for marine environments. We follow guidelines set out by Qualicoat for the quality of our powder coating.
g) Global Slide and Fold use a RAL code range to identify colours used in paint. RAL colours can be the same across different manufactures however there may be a shade or colour variation. Global can provide colour swatches of our RAL colours. When trying to match up to other products supplied by other companies, Global cannot accept the liability if the RAL colours are different shades.
h) Global Slide and Fold do not cover paint quality on the internal section of the profile which cannot be seen when the product is in a fully closed position.
i) We guarantee powder coating products for 5 years against fading and or corrosion when products have been installed between 500m and 5.6km from high tide saltwater environments, providing a marine grade finish has been specified. This does not cover pressings or trims.
j) We cannot guarantee the colour or paint quality of the thermal break (plastic polyamide between aluminium sections), which can be susceptible to colour change, paint flaking over time or lack of powder coating during the paint process. The colour or paint on the thermal break cannot be altered post powder coating.
k) It is your responsibility to regularly maintain and clean the stainless-steel elements of products supplied to you, to maintain their appearance. A lightweight cloth or nylon brush should be used. At no time should a scouring brush or abrasive be used on any product as this may damage or scratch the stainless steel. Where stainless steel is sited near to the sea or in an area where there is heavy atmospheric dirt and or traffic film should receive more regular maintenance. Otherwise, brown staining my occur on the stainless steel.
l) If regular cleaning is not carried out, our quality guarantee will be voided. Dependent on the product, it is possible that the discoloured stainless-steel items cannot be replaced, and the complete product would need to be replaced to restore its original appearance. In these circumstances we will only replace the product on payment.
m) If the products are purchased on a supply only basis, locking mechanisms, hinges and any other moving part is only guaranteed for 12 months from the delivery date. Cosmetic deterioration of handles, letter plates and other fittings, due to normal wear and tear is not covered by our guarantee.
n) We will replace/repair any faulty components and remedy any labour faults for a period of 10 years from installation providing that the products have been maintained in accordance with of the Global Slide and Fold operations and maintenance sheet.
o) If we reasonably consider that defects have arisen through failure to maintain the product in accordance with the operations and maintenance sheet, we reserve the right to charge a call out and labour fee together with the cost of replacement components required.
p) Global accept zero tolerance for steel deflection if we reasonably consider that defects have arisen through deflection of steelwork above our products, then we reserve the right to charge a call out and labour fee together with the cost of replacement components required.
6. LIFTING, HANDLING & ACCESS EQUIPMENT
6.1 You should let us know when you give us your order if you require a crane or other lifting equipment to install our product at your site. Our quotation will not include the cost of handling or lifting equipment unless you discuss this with us when placing your order. When we carry out a site survey, we will need to be able to identify if such equipment is needed. We can’t specify the cost of such equipment before survey unless it belongs to us or has been hired out to us.
6.2 We may hire access equipment on your behalf, this includes but not limited to mobile tower scaffolding. This equipment may be hired before installation takes place. It is the client’s responsibility to ensure equipment is kept safe and secure during periods of time that Global are not on site.
6.3 Global reserve the right to charge you any losses or damages to hired equipment.
7. CHANGES TO YOUR SITE OR BUILDING AFTER SURVEY/SPECIFYING THE SIZE OF THE PRODUCTS
7.1 When we carry out our site survey, we measure the size of the openings into which our products are to be installed, so that we can make our products fit.
7.2 When you are carrying out building work that affects the installation it is your responsibility to ensure that you construct the openings to suit the products you order with us, as advised in the survey information which is provided to you.
7.3 It is your responsibility to provide us with any important survey information to your contractors to ensure any preparation work is completed prior to our installation visit. If a failed installation should occur, you may be charged. If any final balances are due must be paid in full prior to our re attendance.
8. GUARANTEE CLAIMS
8.1 All guarantee claims should be notified to us in writing at [email protected]. You should do so promptly and in any event within 7 days of notifying the problem.
8.2 All warranties and guarantees are given subject to the following conditions.
a) We must have received full payment for the products.
b) In respect of the warranties and products with stainless steel fittings, we must have installed the goods, and in respect of the other warranties either we or a professional installer must have installed the goods following the manufacturer’s recommendations.
c) We shall be under no liability in respect of any defects in the goods arising from any drawing, design or specifications supplied by you.
d) We shall be under no liability in respect of minor imperfections or cosmetic deterioration, caused by normal wear and tear, or environmental factors.
8.3 You should seek advice from us before attempting to attach devices or fittings (such as home alarms) onto or around products.
8.4 All warranty claims should be notified to us in writing, such notice should be given promptly and in any event of 7 days of the claim becoming apparent.
8.5 The above warranties are in addition to your legal rights in relation to services which are not carried out with reasonable skill and care, or which otherwise do not conform with these terms. Where you are entering into this agreement as a domestic and private consumer, advise about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.6 These terms apply to any replacement products we supply to you in the unlikely event that the original products do not conform with these terms.
9. TRANSFER AND EXTENSION OF PRODUCT GUARANTEE
9.1 Your product guarantee is transferable on sale of your property to the new owner upon receipt of proof of the property transfer. Once signed off the new owner will receive an operations and maintenance sheet.
10.1 MINOR CHANGES TO THE PRODUCTS. We may change the product without notice:
a) to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
10.2 MORE SIGNIFICANT CHANGES TO THE PRODUCTS AND THESE TERMS. If we must make significant changes to these terms or the product, we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
11.1 DELIVERY COSTS. The cost for delivery is included in the price which we confirm to you.
11.2 WHEN WE WILL PROVIDE THE PRODUCTS. During the order process we will let you know when we will provide the products to you.
11.3 WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL. If our supply of products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will then take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a rise of substantial delay you may contact us to end the contract and receive a full refund for any products you have paid for but not received.
11.4 COLLECTION BY YOU. If you are a supply only customer and have asked to collect the products from our trading address, we will advise you on when you can collect the products from us during our working hours. 6.30 am-3.30pm Monday-Thursday & 6.30am – 2pm Friday.
11.5 IF YOU ARE A SUPPLY ONLY CUSTOMER COLLECTING THE PRODUCTS FROM OUR TRADING ADDRESS. It is your responsibility to load your vehicle, unless otherwise specifically agreed. The products are at your risk from commencement by you of the loading process.
11.6 IF YOU ARE NOT AT HOME WHEN THE PRODUCT IS DELIVERED. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to arrange delivery. Please note that there may be a charge for redelivery.
11.7 RESRICTED ACCESS. Our products are heavy and will be delivered on a large vehicle, so it is important that you advise us of details of restricted access (e.g narrow drive/overhanging trees/uneven surfaces such as gravel or cobbles and parking restrictions etc.) before delivery.
11.8 PARKING CHARGES. If you live in an area with restricted parking, please be advised that it is your responsibility to provide a permit or a parking space for our installation team.
11.9 INSTALLATION APPOINTMENT CANCELLATION/ POSTPONEMENT. If you wish to postpone your installation from a previously agreed date, we must receive 14 full working days’ notice that you wish to abort the installation otherwise we reserve the right to apply cancellation charges.
11.10 ONSITE ATTENDED FAILED INSTALLATION. If Global Slide & Fold attend your site and for whatever reason we cannot install your products on the scheduled installation date then we reserve the right to charge a failed installation charge, this charge will be calculated considering any significant factors and costs that Global Building Supplies limited may incur. Where a failed installation takes place that failed installation charge & any final balance due is required to be paid in full prior to our re attendance.
11.11 LINTELS/STEEL SUPPORT. During the installation process we may find that lintels/ support is missing or inadequate. When this occurs, it is your responsibility to install correct supports as per building regulations. We may have to pull off site in these circumstances and cannot be held liable for any delays in returning once the building works have been completed.
11.12 BRICKWORK REMOVALS BY GLOBAL BUILDING SUPPLIES: Where we remove brickwork as part of our installation, we do not cover any electrical or plumbing works to accommodate your installation. Global building Supplies do not cover any form of replacement of skirting bords or making good any flooring or floor covering.
11.13 ALARM & OTHER CABLES: We cannot take any responsibility for any disconnection or reinstallation of any cabling running into or through an aperture.
11.14 INTERNAL & EXTERNAL FINISHES. Any internal or external finishing’s including but not limited to render, plaster and painting are not the responsibility of Global Slide & fold unless specified in writing on the survey report. Any making good works are the responsibility of the customer. When Global Slide & Fold do make good internal or external finishing’s, these are not covered by any part of our guarantee.
11.15 SNAGGING/REMEDIAL VISITS. We may require access after the initial installation to complete remedial or snagging visits to complete installations. During these visits, Global will need reasonable access on site but we will confirm appointments with you prior to attendance.
11.16 WEATHER TIGHTNESS AFTER ISTALLATION. We will where possible make your products weather tight, however our products normally form a small part of a larger project and external finishings by others may be required to completely seal our products. These finishings may include but are not limited to render coatings, claddings, external patios & drainage systems. Where we install a damp proof membrane his needs to be turned up 90 degrees by a third party before the internal floor finishings are laid to complete the tray.
11.17 TESTING VS REAL LIFE PERFORMANCE. The determination of design wind pressure and the performance under test are an indication of suitability of products for the intended location. They do not guarantee complete airtightness or that leakage will not occur in unusual extreme weather conditions which may be experienced. For example, it is possible that windows may leak during a prolonged spell of driving rain caused by a storm. This does not indicate that the products are not fit for your location. It is not unusual to see water within the channels of a window or door frame. The provision for drainage of water is designed in such a way that sometimes water will be visible as it passes through the drainage system to the exterior face. The use of trickle vents may cause a slight draft, and in some extreme weather events water ingress is possible.
11.18 SCAFFOLDING. Scaffolding must be removed prior to installation unless agreed with one of our surveyors. Failure to do so may result in the installation being aborted and an reinstallation charge will apply.
11.19 DURING INSTALLATION. You will need to ensure that there is no other tradesmen working in the direct vicinity of your items been installed. This ensures that your order is installed safely and that no damages occur to your order by a third party, during this time.
11.20 SITE CLEANLIESS AND ACCESS. We will require the site to be in a safe condition with good access for our installation team to install the products, you are responsible for ensuring there is a clear access to all the openings we are installing products into.
11.21 UNLOADING - SUPPLY ONLY CUSTOMERS. Where we have agreed to deliver your products, they will be placed at the nearest safe pint to the delivery address. This may be on the drive or kerbside. Unless we agree otherwise, it is your responsibility to arrange for someone to be at the delivery address with suitable handling equipment when the product is delivered. If you do not, the product may have to be returned to our premises and you may have to pay our reasonable charges for storage and/or rearranged delivery.
11.22 IF YOU DO NOT RE-ARRANGE DELIVERY. If you do not collect the product from us as arranged or if, after a failed delivery, you do not re-arrange delivery or collect it from us we will contact you with further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange a delivery/collection then we may end the contact and clause 13.2 will apply.
11.23 WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT. The product will be your responsibility from the time we deliver the product to the address you provided, or a carrier organised by you to collect it from us.
11.24 WHEN YOU OWN GOODS. You own a product once we receive a payment in full.
12. YOUR RIGHTS TO END THE CONTRACT
12.1 WHAT HAPPENS IF YOU HAVE A GOOD REASON FOR ENDING THE CONTRACT? If you are ending the contact for a reason set out at (a) to (b) below the contract will end immediately and we will refund you for any products which have not been provided. We reserve the right to deduct from any refund any incurred admin, site survey or material costs that the company may have already incurred. The reasons are:
a) We have told you about an upcoming change to the product or these terms which you do not agree to.
b) There is a risk that supply of the product may be significantly delayed due to events outside out control.
12.2 WHAT HAPPENS IF YOU END THE CONTRACT WITHOUT GOOD REASON? If you end the contract for one of the reasons set out in clause 12.1, then the contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct form that refund reasonable compensation for the net costs we will incur as a result of ending the contract. If we have manufactured your bespoke product when you end the contract, we will find it very difficult to sell your product on the open market for an amount that comes close to compensating us for our losses. Where the contract is ended without good reason, we will investigate each case in it’s own merit but we may seek up to 100% of the order value.
13. OUR RIGHTS TO END THE CONTRACT
13.1 WE MAY END THE CONTRACT IF YOU BREAK IT. We may end the contract for a product at any time by writing to you if:
a) You do not make any payment to us when its due and you do not make payment within 14 days of reminding you that payment is due.
b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products made to your order.
c) You do not, within a reasonable time, allow us to deliver the products to you or you collect them to us
d) You do not, within a reasonable time, provide us with the information necessary for us to redeliver the products to you.
13.2 You must compensate us if you break the contract, if we end the contract in the situations set out in clause 13.1 we will refund you any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contact. Such as compensation will include any loss we suffer in reselling the products, together with storage, interests and other costs that we incur.
14. SUMMARY OF YOUR LEGAL RIGHTS
We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
This is a summary of your key legal rights. These are subject to certain expectations. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk or call on 03454 04 05 06.
If your products is goods, the Consumer Rights Act 2015 states goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
- Up to 30 days: if your item if faulty and can’t be repaired or replaced, then your entitled to a full refund.
- Up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- Up to six years: if the item can be expected to last up to six years you may be entitled to a repair or a replacement, or, if that doesn’t work, some of your money back.
If your product is services, for example installation of your products, the Consumer Rights Act 2015 states:
- You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or you can get some money back if we can’t resolve it.
- If you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
- If you haven’t agreed a time upfront, then it must be carried out within a reasonable time.
14.1 Your obligation to return rejected products. If you wish to exercise your legal rights to rejected products you must either return them in person to where you brought them, deliver them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage and collection. Please let us know by calling us or telling us in writing using the contact details at the beginning of these terms so we can arrange collection.
15. PRICE AND PAYMENT
15.1 Where to find the price of the product. The price of the products (which includes VAT, installation, and delivery) will be provided by one of our team members.
15.2 When and how you must pay. We accept payment by bank transfer only. We will charge you 50% of the total order value prior to measure and the remaining balance invoice will be sent prior to installation/collection. If you are having your products installed by us then a installation invoice will be sent on completion.
15.3 We may charge you interest if you pay late. If you fail to make a payment to us by the due date, we may charge you interest on the overdue amount at the rate of 5% a year.
15.4 Energy Charges. An energy surcharge is a compulsory levy on glazing products.
15.6 What to do if you think an invoice is wrong. If you think an invoice is incorrect, please contact us promptly to let us know.
For reserve VAT purposes, we will assume that you the customer are an end user or intermediary supplier unless you advise us in writing that you are not.
16. OUR RESPONSIBILITY FOR LOSS AND DAMAGE SUFFERED BY YOU
16.1 We are responsible to you for foreseeable loss and damaged caused by us. If we fail to comply with these terms then we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
16.2 When we are liable for damage to your property. If we are providing services to your property, we will make good any damage to your property caused by us while doing so excluding internal and external.
17. HOW WE MAY USE YOUR PERSONAL INFORMATION
17.1 We will only use your personal information as set out in our privacy policy. A copy of the privacy policy can be found on our website.
18. OTHER IMPORTANT TERMS
18.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
We will always tell you in writing if this happens and we will ensure that the transfer will not affects your rights under the contract.
18.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee, subject to payment of the transfer fee).
18.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 Even if we delay in enforcing this contract, we can still enforce it later. If you do not insist immediately that you do anything you are required to do so under these terms, or delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking further steps against you later. For example, if you miss a payment and we do not chase you but we continue providing the products, then we can still require you to make the payment at a later date.
18.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.